We’ve learned three lessons from previous years that are crucial for outsourcing success:
Lesson 1. Choose a sizable outsourcing services provider with a wealth of industry knowledge and ample resources to support your growth.
Although the newcomers in the outsourcing industry may appear appealing, the reduced cost usually has price. The service levels are compromised because as they are not able to hire good talent because of low margins.
There are some things that a new supplier might be able to “perform as well as” the market leaders, but in practise, the new provider will be stretched thin while attempting to meet every client’s needs.
A “plug and play” service should be offered by an outsourced provider. The service should give you with a smooth onboarding procedure, with the first work arriving within 24 hours of your choice.
A provider is not a truly skilled outsource provider if they are returning work to your company, such as training, onboarding, new procedures, etc. They are probably inexperienced or acting as an outsourcing provider while actually just being an offshore labour provider.
Lesson 2. You must feel at ease with the level of outsourcing at your company.
A quality outsourcing solution should provide multiple choices. Sapphire has concentrated on streamlining a pay as you go service offering and believes in a “task” oriented strategy. However, we do have clients that want to manage their own resources, and we also have clients who hire sapphire as a full-time resource & pass on majority of theirs work to us.
The amount of work you ask your outsource partner to complete should be variable regardless of your choice of pricing & packages. Your supplier should be able to accommodate you if you wish to send half of your work to them and keep the other half in-house.
The key is adaptability.
Lesson 3. You should have more time after outsourcing so you can engage in other activities.
Although it may seem obvious, outsourcing should leave you with ample free time to pursue other interests. You should have time to read about the market, consider new service options, or spend more time with yourself.
It’s crucial that you have the time to determine what, at this point in your life, is essential to you. This adaptability is essential to an outsourcing service.
With the help of a top-notch outsourcing service, you should be able to take a few weeks off and go on vacation without worrying about the work’s quality. If you had the ideal supplier, you could even be able to relocate across the country.
So there you have it – our three suggestions for succeeding with outsourcing!
At Sapphire, we have a team of experts. Sapphire outsourcing is one of the early adopters of cloud computing. Apart from using all cloud-based accounting systems such as SAGE, IRIS, XERO, QuickBooks etc, Sapphire has developed its own enterprise software platform to manage workflow & increase productivity & customer satisfaction. Sapphire is pioneer in adopting new technologies to help you achieve digital transformation in your accounting department. Get in touch with us for enabling digitalisation in your business.
