When the UK’s accounting firms outsource accounting India, they benefit in various ways. Cost reductions are a major advantage. In addition to that, these firms get to expand and take up more responsibilities. As their offshore accountants in India take care of tasks like producing accounts, bookkeeping, calculating VAT returns, or finalising accounts, these firms can pay more attention to their customers.
Does Outsourcing Affect the Quality of Work?
The finest providers of outsource accounting India use the latest accounting tools like IRIS, SAGE, Kashflow, XERO, CCH etc., to complete their duties. Hence, the impact of technical errors is minimal. These companies also have super-strict policies regarding data safety and security. If these offshore experts fail to meet high data security standards, they are contractually liable to pay damages. Thankfully, such inefficiencies are extremely rare. Still, accounting firms in the UK are encouraged to work only with reputable outsourcing experts with great track records.
As far as the quality of accounting work is concerned, most accountants in India offer accounting firms in the UK trial periods to prove their capabilities. No proof of quality accounting means no contracts! These experts introduce specific skills and expertise to their firms, enabling the UK’s accounting firms to significantly reduce daily operational costs.
How Outsourcing Helps the UK’s Accounting Firms Improve Customer Service Quality?
Many small-scale accounting firms in the UK struggle to match service expectations because of staff shortages. With the help of offshore accountants, they get to dedicate sufficient resources to their customer service teams. As they regain control of their customer service channels, public trust in their firms’ increase. In the accounting industry, the “lowest cost” option doesn’t work for customer service. That’s why small-scale firms in the UK should steer away from the idea of outsourcing customer service responsibilities to offshore experts. Clients demand personal attention from their accountants.
Santander Bank learned this the hard way. In 2011, the company was forced to relocate its call centres from India and back to the UK to boost customer service. The strategic outsourcing of ‘core’ firm responsibilities to specialist accounting firms in India is a much better option. That’s the model most banks follow. They outsource their operational responsibilities and ask their in-house staff members to focus more on customer-related responsibilities. The UK’s Metro Bank outsources most of its accounting responsibilities to offshore accounting experts to focus on face-to-face customer management.
Personalised Customer Service
Clients differentiate accounting firms based on the customer service they receive. However, many small-scale accounting firms in the UK are still burdened with legacy technologies and understaffing issues. That’s why retaining relevance in a world of personalised customer services is difficult for them. On the other hand, accounting firms with outsourcing arrangements can focus on customer management, which serves them much better in the long run. It’s simple – if accounting firms want to create multi-channel and personalised customer experiences, they will need support from offshore accounting experts.
